Antivirus Scams Are a Growing Problem. How Do You Spot One?

Antivirus scams are a growing problem.

Scammers are impersonating antivirus companies through pop-ups and phone calls, trying to trick you into paying for fake services or giving them access to your computer.

Here's how to spot them.

Pop-up Virus Alerts

Be cautious when you receive virus warnings on your screen. Here are the red flags to watch for:

• Unrecognized program names — If you don't recognize the antivirus software showing the alert, be suspicious

• Requests to visit external websites — Legitimate antivirus doesn't ask you to go to random websites

• Phone numbers in the alert — Reputable antivirus programs, such as Avast, will never ask you to call a number or go to a website to scan

The biggest warning sign? Any demand for payment to eliminate viruses.

Legitimate antivirus software may require subscription fees, but they won't coerce you into immediate payment for removal services.

Phone-Based Scams

Another common tactic is unsolicited phone calls claiming your computer is infected.

Here's the truth: legitimate tech support only happens through managed service providers or IT firms you've contracted with. No one is monitoring your home computer for viruses and calling you about it.

If someone calls claiming to be from a company you trust, tell them you need to call back, and then contact that company's customer service line directly.

A legitimate company will understand. A scammer will pressure you to stay on the line.

Already Been Scammed?

If you've already fallen victim to one of these scams, don't be embarrassed—it happens to many people.

Cherry Tree Technology can help you:

• Remove any malicious software the scammers installed

• Restore your system to a safe state

• Set up proper antivirus protection

• Advise you on next steps to protect your identity

Contact us for assistance. We're here to help you recover and stay protected.